Refund Policy

01 Software bought at rivetssoftware.com

This covers desktop software sold directly on our website, such as Ghostshelf for Mac. Rivets Software LLC is the seller. Stripe processes payments and refunds; Rivets Software handles customer support.

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  30-day refund, any reason: You can get a full refund within 30 days of your purchase date. You don't need to give a reason.
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  How to ask: Reply to your license email or email [email protected] from the address you used to buy. Include your order number if you have it.
• payments
  Where the money goes: Refunds go back to the original payment method through Stripe, including any sales tax or VAT refunded. They usually appear within 5–10 business days, depending on your bank or card issuer.
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  Your license key: When a purchase is refunded, its license ends and the key should no longer be used. You can keep using the free version.
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  After 30 days: Refunds are at our discretion. Write to us anyway if something went wrong, such as a duplicate purchase or a version that doesn't run on your Mac.

02 Purchases in the App Store or Google Play

In-app purchases and subscriptions in our iOS and Android apps are billed by Apple or Google, so only they can issue refunds. Request one from Apple or from Google Play. Their refund policies apply.

03 Contact

Questions about a refund: [email protected]. See also our Terms of Service and Privacy Policy.